Storage Arnos Grove Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Arnos Grove provides storage and related removal and transport services to consumers and business customers. By making a booking, placing items into storage, or using any associated removal or transport service, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Customer means the person, firm, or company requesting storage, removal, or related services from Storage Arnos Grove.
We, us, our means Storage Arnos Grove as the provider of storage and associated services.
Services means any storage, collection, delivery, removal, packing, loading, unloading, or related services that we provide to you.
Goods means the items and property that you place into storage or ask us to move, handle, or transport.
Contract means the agreement between you and us for the provision of services, as set out in these Terms and Conditions and any written quotation or confirmation we provide.
2. Scope of Services
We provide storage services in secure facilities, together with related removal, transport, and handling services to and from the storage facility and other locations as agreed. The specific services, volumes, dates, and charges will be confirmed in your booking confirmation or quotation.
We may use our own vehicles, staff, equipment, and subcontractors where necessary to deliver the services. We remain responsible for the proper performance of the services where subcontractors are used, subject to the limitations set out in these Terms and Conditions.
3. Booking Process
3.1 You may request a quotation for storage or removal services by providing full and accurate information about the nature, quantity, approximate value, and locations of the goods, together with any access issues or special requirements.
3.2 Any quotation we provide is an estimate based on the information supplied by you. If the actual volume, nature of the goods, access conditions, or service requirements differ from those described, we may amend the price accordingly.
3.3 A booking is not confirmed until we issue written confirmation setting out the services to be provided, the estimated or fixed price, and the date or period of the services. We reserve the right to refuse any booking at our discretion.
3.4 You are responsible for checking that all details on the confirmation are correct. If any information is wrong or incomplete, you must notify us as soon as possible so that we can amend the booking and adjust any charges if necessary.
4. Customer Responsibilities
4.1 You confirm that you are the owner of the goods or are authorised by the owner to enter into this contract and to accept these Terms and Conditions on their behalf.
4.2 You must ensure that goods are suitably packed, labelled, and prepared for handling and transport, unless you have expressly agreed and paid for a packing service.
4.3 You must provide safe and adequate access at collection and delivery addresses, including parking arrangements where required. Any delays, additional handling, or parking charges arising from access issues may result in extra charges.
4.4 You must not store or request us to move any prohibited items including, but not limited to, hazardous materials, flammable or explosive substances, firearms, perishable food, live animals, plants, illegal goods, or any items that may pose a risk to health, safety, property, or the environment.
4.5 You are responsible for ensuring that any required permissions, permits, or approvals are in place for parking, loading, unloading, or access at the relevant premises.
5. Payments and Charges
5.1 The charges for our services will be as stated in your quotation or booking confirmation. Unless otherwise stated, all prices are exclusive of any applicable taxes or government charges.
5.2 For removal, transport, or one-off services, we may require a deposit at the time of booking, with the balance payable prior to or on the day of service. For ongoing storage, charges will generally be payable in advance for each storage period.
5.3 Payment methods and cut-off dates for payments will be specified in your quotation, invoice, or booking confirmation. Time for payment is of the essence. If payment is not received on time, we may suspend or refuse services, deny access to stored goods, or exercise our rights under these Terms and Conditions.
5.4 We reserve the right to charge interest on overdue sums at the statutory rate from the due date until the date of actual payment, together with our reasonable costs of debt recovery.
5.5 If additional services are requested or required, such as extra labour, waiting time, packing, or additional journeys, these will be charged at our prevailing rates. Where possible, we will inform you of such charges before carrying out the additional work.
6. Cancellations and Amendments
6.1 You may cancel or amend a booked service by providing us with notice in writing. Any cancellation or amendment is only effective when acknowledged by us.
6.2 If you cancel a removal or transport service, the following cancellation charges may apply, unless otherwise agreed in writing:
a. More than seven days before the scheduled service date: no cancellation fee may be charged, save for any non-refundable third party costs already incurred.
b. Between seven days and two days before the scheduled service date: a percentage of the quoted price may be charged to cover allocated resources and administration.
c. Less than two days before the scheduled service date or on the day of service: up to the full quoted amount may be charged.
6.3 For storage services, you may usually terminate the storage agreement by giving us prior notice in accordance with the minimum notice period specified in your storage agreement. If you vacate the storage unit without giving the required notice, you may be charged for the notice period.
6.4 Where you request changes to the booking date, locations, or scope of services, we will use reasonable efforts to accommodate your request but cannot guarantee availability. Changes may result in revised charges.
7. Access to Stored Goods
7.1 Access arrangements to storage units or stored goods will be set out in your storage agreement or booking confirmation. Access may be by appointment or during specified opening hours.
7.2 We may temporarily suspend access for safety, maintenance, or security reasons. Where reasonably possible, we will provide prior notice of such suspension.
7.3 We reserve the right to refuse access to any person who cannot prove authority to access the goods, or where we reasonably believe that granting access would breach law, these Terms and Conditions, or security requirements.
8. Customer Default and Lien
8.1 If you fail to pay any sum due to us, or otherwise breach these Terms and Conditions, we may deny access to the goods and suspend or terminate the services.
8.2 We have a lien over the goods for all unpaid sums due under the contract. We may retain the goods until all amounts owed and associated costs are paid.
8.3 If, after reasonable notice, sums remain unpaid, we may sell or dispose of some or all of the goods in accordance with applicable law. We will apply the net proceeds to discharge your outstanding debt, and will account to you for any surplus. You will remain liable for any shortfall.
9. Liability and Insurance
9.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods, or for delay or failure in performance, is subject to the limitations set out in this section.
9.2 Unless otherwise agreed in writing, our liability for loss of or damage to goods howsoever arising, including as a result of our negligence, shall be limited to a specified maximum amount per consignment or per storage unit, as set out in your quotation or storage agreement.
9.3 We are not liable for loss or damage arising from any of the following:
a. Inherent vice or defective condition of the goods.
b. Insufficient or improper packing by you or a third party not acting on our behalf.
c. Normal wear and tear, gradual deterioration, or atmospheric or climatic conditions.
d. Loss of data, digital content, or electronic records.
e. Any indirect, special, or consequential loss, including loss of profits, business, or opportunity.
9.4 You are responsible for arranging adequate insurance cover for your goods during transport and storage, unless we have explicitly agreed in writing to provide or arrange insurance on your behalf and you have paid any applicable premium.
9.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot legally be excluded or limited.
10. Exclusions and Prohibited Goods
10.1 You must not store or request the transport of:
a. Explosives, firearms, ammunition, or weapons.
b. Flammable or hazardous materials, chemicals, or gases.
c. Perishable goods or items requiring temperature-controlled storage.
d. Living creatures, plants, or any biological matter that may decay.
e. Illegal items or goods obtained unlawfully.
10.2 If prohibited items are discovered in your goods, we may remove, dispose of, or make them safe at your cost and may report the matter to the relevant authorities where appropriate.
11. Waste and Environmental Regulations
11.1 You must not use our storage facilities or removal services to dispose of general household waste, building rubble, or other refuse unless a specific waste removal service has been agreed in advance.
11.2 Any waste removal or disposal service will be carried out in accordance with applicable waste and environmental regulations. Additional charges may apply depending on the type and quantity of waste.
11.3 You are responsible for ensuring that no prohibited, hazardous, or controlled waste is included in items presented for disposal, unless you have specifically disclosed this and we have agreed to handle such items in compliance with applicable law.
11.4 If we incur any costs, penalties, or liabilities arising from your failure to comply with waste or environmental regulations, you will indemnify us for all such costs and expenses reasonably incurred.
12. Force Majeure
12.1 We are not liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to acts of God, extreme weather, fire, flood, war, terrorism, strikes, industrial disputes, interruptions to utilities, or restrictions imposed by authorities.
12.2 If a force majeure event occurs, we will inform you as soon as reasonably possible and will take reasonable steps to minimise the impact. Performance of the contract will be suspended for the duration of the event, and we may rearrange services where necessary.
13. Termination
13.1 Either party may terminate the contract for storage or ongoing services by giving the other party notice in accordance with the applicable notice period set out in the storage agreement or booking confirmation.
13.2 We may terminate the contract with immediate effect where:
a. You fail to pay any amount due by the due date and do not remedy this within a reasonable period after being notified.
b. You fundamentally breach these Terms and Conditions, including by storing prohibited items or engaging in unlawful activity.
c. We are required to do so by law or by an order of a competent authority.
13.3 Upon termination, you must remove your goods promptly after settling all outstanding charges. If you do not remove your goods within the required time, we may exercise our lien and sale rights set out in these Terms and Conditions.
14. Data Protection and Confidentiality
14.1 We will process personal data in connection with the services in accordance with applicable data protection law. Information will be used for managing your account, providing services, taking payment, and meeting legal or regulatory obligations.
14.2 We will take reasonable steps to keep your personal information secure and will not disclose it to third parties except where necessary to provide the services, to comply with the law, or with your consent.
15. Complaints and Dispute Resolution
15.1 If you are dissatisfied with any aspect of our services, you should notify us in writing as soon as possible, giving full details of the issue and any loss or damage claimed.
15.2 We will investigate complaints promptly and aim to resolve them in a fair and reasonable manner. You must allow us a reasonable opportunity to inspect any alleged damage or loss before repairs, disposal, or further handling.
15.3 If a dispute cannot be resolved amicably, either party may refer the matter to the courts in accordance with the governing law clause below.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, the services, or the contract shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
17.1 If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.
17.2 No variation of these Terms and Conditions shall be effective unless it is in writing and signed or otherwise clearly agreed by both parties.
17.3 Any failure or delay by us in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that or any other right or remedy.
17.4 These Terms and Conditions, together with any written quotation, storage agreement, or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior understandings or arrangements.
